9 Job Positions of Applications(CBS & DCMT) Support Specialist at MINECOFIN: (Deadline 5 August 2022)

0
86

9 Job Positions of Applications(CBS & DCMT) Support Specialist at MINECOFIN: (Deadline 5 August 2022)

Job description

• Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact, information, and nature of problem or issue.
• Excellent communication and interpersonal skills, build rapport and elicit problem details from help desk customers.
• Multi-tasking – Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.


• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Apply diagnostic utilities to aid in troubleshooting.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Test fixes to ensure problem has been adequately resolved, perform post-resolution follow-ups to help requests.
• Ability to absorb and retain information quickly, proven analytical and problem-solving abilities.

Minimum Qualifications

  • Bachelor’s Degree in Economics 5 Years of relevant experience
  • Master’s in Finance 3 Years of relevant experience
  • Master’s in Economics 3 Years of relevant experience
  • Bachelor’s Degree in Accounting 5 Years of relevant experience
  • Master’s Degree in Accounting 3 Years of relevant experience
  • Bachelor’s Degree in Finance 5 Years of relevant experience
  • Bachelor’s Degree in Information Management Sciences 5 Years of relevant experience
  • Master’s Degree in Information Management Sciences 3 Years of relevant experience

Competency and Key Technical Skills

  • Integrity
  • Strong critical thinking skills and excellent problem solving skills.
  • Inclusiveness
  • Accountability
  • Communication
  • Teamwork
  • Client/citizen focus
  • Professionalism
  • Commitment to continuous learning

CLICK HERE TO READ MORE AND APPLY

Share This

LEAVE A REPLY

Please enter your comment!
Please enter your name here