Agency Banking Manager at Urwego Bank Plc


Job Description


The role holder will have the principal responsibility for

-Overseeing Agent recruitment, Registration, and Activation.

-Job Holder will ensure that all gents recruited are transacting, Increased volumes of Deposits and Withdrawal Transactions,

– Observing policies and Procedures guiding Agency Banking,

– In-depth due diligence of Agents before Onboarding,

– Timely resolution of any disputes arising between agents and clients or agents and the Bank

– Complying with AML Guidelines

– Complying with Consumer protection policies and Procedures

Agency Banking t Manager Profile:

  • Personal confession of Christian faith and commitment to the mission and vision of Urwego 
  • Bachelor’s degree in business, marketing, economics,  international development, or a related field 
  • 5+ years of relevant management experience, preferably in microfinance, agent banking, or the financial services industry in an African or international context 
  • Experience and/or training in agent banking or agent banking management 
  • Expert-level knowledge of banking regulatory framework and guidelines on Agent banking. 
  • Experience with developing, tracking, and analyzing financial operational and portfolio metrics. 
  • Experience with developing strategic goals for a team to ensure portfolio quality and growth. 
  • Experience with recruiting and retaining team through members through performance development and coaching. 
  • Excellent interpersonal skills, including the ability to collaborate and communicate effectively with local and international teams 
  • Ability to lead and work independently 
  • Ability to liaise across departments, cultures, and time zones. International experience and care ross­ cultural skills strongly preferred 
  • Excellent oral, written, and public communication skills; excellent visual communication skills
  • Self-motivated with a track record demonstrating the capacity to lead project teams and prioritize multiple deadlines 
  • Excellent time management skills demonstrating the capacity to coordinate, implement, and balance 
  • Proficiency in Microsoft Office Programs – Word, Excel, and PowerPoint
  • Willingness to travel domestically, understanding the importance of connecting with clients and staff directly. 
  • Fluency in English and Kinyarwanda
  • Understanding of Rwanda’s marketing environment and industry, knowing industry leaders, agencies, and other potential business partners.

Requirements Documents

  • Notarised copies of Academic Qualifications
  • Criminal record clearance
  • Recommendation from the Priest /Pastor
  • Statement of Faith
  • Motivation letter and updated CV

How and to apply 

Interested and eligible applicants should submit the following documents to no later than 1st March 2023 at 5pm. Send the documents as one folder and in the subject line, fill in the position of Customer Engagement Manager.

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