Ecommerce, Product Sales & Distribution Manager at RwandAir Ltd: (Deadline 31 January 2023)


Ecommerce, Product Sales & Distribution Manager at RwandAir Ltd: (Deadline 31 January 2023)

Job Title:       Ecommerce, Product Sales & Distribution Manager

Reports to:     Senior Manager, E-commerce Distribution & Business Support

Location:        Kigali International Airport

Key Duties and Responsibilities:

  • Managing organizational Digital sales by developing a business plan that covers Sales, revenue, and expense controls. This includes core products as well as ancillary products.
  • Ensure that all airline sales and services functions are available on e-commerce channels.
  • Setting individual sales targets with the sales team and Overseeing the activities and performance of the sales team.
  • Tracking sales goals and reporting results as necessary.
  • Coordinating with marketing on lead generation.
  • Promoting the organization and products.
  • Understand our ideal customers and how they related to our products.
  • Tracking customer experiences across online and offline channels, devices, and touchpoints.
  • Collaborating with IT developers, as well as the production, marketing, and sales
  • Extensive experience gathering and interpreting customer experience teams to enhance customer services and brand awareness.
  • Aligning customer experience strategies with marketing initiatives. As well as informing customers about new product features and functionalities.
  • Identifying customer needs and taking proactive steps to maintain positive experiences.
  • Responding to customer queries promptly and effectively via phone, email, social media, or chat applications.
  • Analysing customer feedback on product ranges and new releases and preparing reports.
  • Performing product tests, evaluating after-sales and support services, and facilitating improvements.
  • Documenting processes and logging technical issues and customer compliments and complaints.
  • Keeping informed of industry trends and new CRM technologies.
  • Play a key role in the selection, implementation and ongoing optimization of the reservations system solution.
  • Develop distribution channels with new partners over the GDS and APIs in order Working knowledge of airline distribution (API/GDS) and online payments and broaden the sales network.
  • Work with the Ancillary team to implement negotiated partnerships with hotels, tour operators, car rentals, insurance etc.
  • Manage contracts of all distribution channels
  • Ensure billing correctness for all distribution channels
  • Ensure 2nd level of customer support for all GDS vendors
  • Ensure optimum distribution cost and track target VS actuals and variances to be followed with action items and taken to completion
  • Ensure proper analysis is done with insights to help timely and accurate decision making

Desired Profile: Required education, Experience, and Abilities:

  • Bachelor’s degree in business or related field.
  • At least 10+ years of experience with 5 years in e-commerce Product Management, Sales and Digital Customer Experience
  • Expertise in leading commercial website/app development and optimization.
  • Expertise in Digital Customer Experience
  • Expertise in Analytics of Digital Products, Sales and Customer Experience
  • Experience in planning and implementing sales strategies.
  • Experience managing and directing a sales team.
  • Demonstrable record of accomplishment in devising sales-enhancing strategies.
  • Solid knowledge of online customer engagement platforms and channels.
  • Superb communication, collaboration, and problem-solving skills.
  • Exceptional interpersonal skills and a client-centered approach.
  • Sound knowledge of prevailing procedures and techniques in e-commerce.
  • Unmatched supervision, research, and troubleshooting skills.
  • Exceptional consulting and quality assurance abilities.
  • Great organizational and time management abilities.
  • Holding agile certifications is an added advantage

How to Apply:

  • An application letter addressed to Director, Human Resources;
  • Recent Curriculum Vitae;
  • Copies of Notarized Degree/Diploma certificates
  • Relevant certificates;
  • A photocopy of Rwanda’s national identity card;
  • Three referees

The deadline for submitting your applications is on January 31, 2023. Please send your application to

NB:  Only shortlisted candidates will be contacted.

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