Hospitality and Sales Supervisor at The Urugo Women’s Opportunity Center (WOC): (Deadline 31 March 2023)



Hospitality and Sales Supervisor at The Urugo Women’s Opportunity Center (WOC): (Deadline 31 March 2023).

Hospitality and Sales Supervisor at The Urugo Women’s Opportunity Center (WOC): (Deadline 31 March 2023)


VACANCY TITLE: Hospitality and Sales Supervisor (Full time)



Job Role and Summary:


The Urugo Women’s Opportunity Center has evolved into a vibrant, multi-purpose community facility for learning, commerce, partnership, and a place for WfWI to share with the world the success of our model, benefiting women and the community at large.





The Center offers education and rights training, job skills training, and economic and employment opportunities for women and the community at-large. With the goal of achieving self-sustainability, the Center also operates revenue generating activities to finance its educational and training work, such as lodging facilities, restaurant and a roadside café shop, handicraft gift shop, market stalls, a sewing center, dairy production unit, a cultural tourism center and rental of space for meetings and events.




It is also a destination for national and international tourists seeking unique experiences and products that celebrate the Rwandan culture, and increasingly the home to several thriving businesses run by WfWI graduates.

Located   in the heart of Kayonza, the center promotes the social and economic empowerment of women in Rwanda.


The Urugo Women’s Opportunity Center is looking for a qualified Hospitality and Sales supervisor to help build up our business activities. This is a hands-on sales & hospitality management role which requires someone to have full responsibility to maintain high standards of excellence at the Center. He or she will ensure the day-to-day operations of all revenue-generating businesses at the Center, including supervision of staff, as well as sales and marketing activities to increase the client base and revenue. This position reports to Finance and Operations manager of Urugo WOC



  • Ensure the smooth running of all revenue-generating businesses at the Center, including the eco-lodge, restaurant and roadside cafe, coffee shop, sewing center, gift shop, cultural tourism activities, food production unit, and rental of space for meetings & events.
  • Manage the on-line bookings and customer correspondence;
  • Ensure the highest levels of quality and customer service are being delivered at the Center;
  • Work closely with the Executive Director on marketing, advertising and public relations initiatives to promote the Center, increase the client base and maximize revenue generation;
  • Build networks and linkages with other businesses in the hospitality and tourism industry;
  • Manage existing vendor relationships;
  • Build an expanded client and retail base for products to be sold throughout Kayonza district and beyond;
  • Promote the center as a location for hosting meetings, conferences and events, thereby increasing revenue;
  • Manage and monitor staff performance, providing coaching and mentoring as needed and work closely with women cooperatives to improve the quality of their products to make them marketable both locally and internationally;
  • Plan daily and weekly work schedules for individuals and teams;
  • Ensure compliance with licensing laws, health, hygiene and safety regulations and other statutory requirements;


  • Create innovative and cost-effective ways to develop the site and expand activities and services offered within the Center with the objective of increasing profitability;
  • Participate along with other senior managers in the annual business planning and budgeting of the Center.

Qualifications & Skills required:

  • Degree in Business Administration, Marketing, Hospitality  or related field and 5 years of experience
  • Degree and certificate in culinary arts and  more than 10 years of experience
  • Strong oral and written communication skills
  • Proven ability to lead a team to meet sales goals by monitoring progress
  • Excellent leadership skills
  • Experience setting sales goals
  • Results-oriented with strong analytical skills
  • Proficient in Microsoft Office
  • Analyzing sales data.
  • Presentation skills.
  • Management and leadership skills.
  • Developing budgets.
  • Mentoring and coaching skills.





Please note that candidates who qualify will be shortlisted on a rolling basis. Due to the volume of applications , we may not be able to reply to all your applications. If you do not hear from us two weeks after the deadline , consider your application unsuccessful.

Your application (Resume, cover letter and Certificates) can be sent through the following email address: [email protected] or contact 0788350577.

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